FAQ
Q: What types of wigs do you offer, and what materials are they made of? A: We offer a diverse range of wigs, including human hair and high-quality synthetic wigs. Our human hair wigs are made from 100% natural human hair, offering a realistic look and feel, while our synthetic wigs are crafted from premium fibers that mimic natural hair and are easy to maintain. We also offer various styles, lengths, colors, and textures to suit every preference.
Q: How do I choose the right wig size? A: Most of our wigs feature adjustable caps with straps that can be tightened or loosened to fit most head sizes. We provide a size guide on our website, including measurements for head circumference, to help you find the perfect fit. If you’re unsure, refer to the product description or our size guide for additional guidance.
Q: How do I care for my wig to keep it looking its best? A: Care instructions vary by material. For synthetic wigs, gently brush with a wig brush, wash with mild shampoo and cold water, and let air dry—avoid heat styling. For human hair wigs, you can wash with mild shampoo, condition, and style with heat tools (up to recommended temperatures). Always store your wig on a wig stand when not in use to maintain its shape.
Q: How long does shipping take, and can I track my order? A: Domestic orders typically arrive within 3-5 business days, while international orders may take 7-14 business days (estimates). Once your order ships, you will receive a tracking number via email to monitor its progress.
Q: Can I cancel or modify my order after placing it? A: Orders can be canceled or modified within 12 hours of placement, provided they have not been processed. After 12 hours, orders are typically processed and cannot be changed. Contact us immediately if you need to adjust your order.
Q: What if my wig arrives damaged or defective? A: If your wig arrives damaged or defective, contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund, as outlined in our Return & Exchange Policy.